Refund Policy

• Every account gets 5 free pages once, with no watermark and no card needed, so you can check the result on your own document before you pay.
• If we don't deliver a translation, its pages come back to your balance. We return pages, not money.
• Bought pages and plan fees are not refunded, except where the law gives you a right to a refund. Paddle, our merchant of record, handles those requests.

When you start a translation, the pages it needs are set aside from your balance. They are used when the translation is delivered, and they come back in these cases:

• It fails. We couldn't deliver a translated PDF that opens and has all its pages.
• It stops and needs one of us. We look at it within one business day, then either deliver it or return its pages and tell you why. Until then its pages stay set aside.
• The file is already in the language you chose. Its pages come back at once, and you can choose another language.
• You stop it. You cancel a translation before it starts, or delete a document whose pages are still set aside.

Pages come back as the kind they were. A plan's pages go back to their month; if that month has ended, they come back as bought pages, which never expire.

A delivered translation uses its pages. If a word or a sentence isn't what you need, click it in the online editor and change it, and the page is laid out again. Places that only the original can settle are marked for you to check.

If a delivered file has a fault you can't fix by editing, such as a page that doesn't open, write to us. If the fault is ours, we return its pages.

Pages aren't returned over wording or style, or because a recipient didn't accept the translation.

Except where the law gives you a right to a refund, we don't refund:

• pages you bought, used or not; they never expire;
• plan fees, including for a month in which you cancel; your plan and its pages stay until that month ends;
• a plan's pages that lapse at the end of a month;
• pages and plan time lost when you delete your account.

In some countries, consumers can cancel an online purchase and get their money back within a set period. In the European Union and the United Kingdom, for example, the period is 14 days and ends early once you start using what you bought. Where such a right applies to you, it takes priority over this policy.

Paddle sells you every purchase as our merchant of record, so Paddle handles these requests under the law that applies to you. Ask Paddle at paddle.net, or write to us and we will pass your request on.

Nothing in this policy limits consumer rights that the law doesn't allow to be limited.

If a payment is refunded or charged back, the pages it added that you haven't used are taken off your balance: for bought pages, as many as are still unused; for a plan, what is left of that month's pages. Pages you have already used are not charged back, and your balance never goes below zero.

If you think a charge is wrong, write to us before you dispute it with your bank.

Write to contact@langto.ai from the email address on your LangTo account, with the payment date or the name of the document. We reply within one business day.

If we change this policy in a way that matters to you, we email you and post the new version here at least 14 days before it takes effect.

This policy is written in English. Versions in other languages are translations; if they differ, the English version applies.