Refund Policy

1. Summary

LangTo sells AI translation of PDF documents, paid per document as a one-time payment. You can try one page of your document free before paying. If we cannot deliver a usable translated PDF for a paid order, we automatically issue a full refund. The sections below explain how this works and describe your other refund rights.

2. Free One-Page Trial Before Payment

Before any payment, you can pick one page of your document and have it translated and checked in the same way as the full PDF. This lets you judge the quality on your own document before deciding to pay.

Cancelling or abandoning a free trial costs nothing. No payment is taken until you choose to unlock the full document.

3. Automatic Refund for Failed Delivery

When a paid translation cannot be delivered, you automatically receive a full refund with no action required:

• No translated PDF is produced, or the finished PDF cannot be opened or contains blank pages.
• The finished PDF remains largely untranslated and does not meet the minimum coverage required for delivery.

The refund is issued to the original payment method through our payment provider. Processing time depends on your payment method and bank.

4. Delivered Documents with Flagged Items

Some delivered documents contain individual items our checks could not confirm automatically, such as a specific number. These items are clearly annotated in the document and in the online editor, where you can inspect and correct them without breaking the layout.

A usable document that has been delivered is not refundable on quality grounds alone. AI translation quality can vary between languages and document types; the free one-page trial lets you judge quality on your own document before paying. See Terms of Service §7 – Translation Quality Disclaimer for details.

5. Statutory Consumer Rights

If you are a consumer located in the European Union, European Economic Area, United Kingdom, or Switzerland, you may have a 14-day right of withdrawal on your purchase under local consumer protection law.

Payments on LangTo are processed by a third-party payment provider acting as Merchant of Record, who handles statutory refund requests on our behalf. To exercise your statutory right of withdrawal, contact us at contact@langto.ai with your order reference, or follow the instructions on your payment receipt. Approved reimbursements are issued to the original payment method within 14 days.

Nothing in this Refund Policy limits your non-waivable consumer rights under applicable law.

6. Chargebacks

If you believe a charge was made in error, contact us at contact@langto.ai before initiating a chargeback or dispute with your bank or card issuer. We respond to refund inquiries within 2 business days.

Filing a chargeback without first contacting us may result in your account being suspended pending resolution.

7. How to Request a Refund

For any refund request, including statutory withdrawal requests, billing errors, and service issues, email contact@langto.ai with:

• The email address on your LangTo account
• Your order reference or transaction date
• A brief description of the issue

We will route the request appropriately and respond within 2 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date and, where required, communicated by email.

9. Contact

Questions about this Refund Policy:

Email: contact@langto.ai